Let's Talk About Your
Technology Needs
Our team is ready to help. Fill in the form below and we'll respond within one business day.
Contact Information
Phone
210 220 0595Email
info@nefus.euWorking Hours
Monday to Friday 9:00 - 18:00
We respond to all enquiries within one business day. For urgent matters call us directly on 210 220 0595.
24/7 Emergency Support
Existing managed service clients have access to our emergency support line. Details are provided in your service agreement.
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Our Support Packages
Choose the level of support that fits your business. All packages include access to our certified engineers and a dedicated helpdesk.
Basic
Essential support for small businesses getting started with managed IT services.
- Email support
- Business hours response
- Monthly reports
- Remote assistance
Standard
Enhanced support with faster response times and regular on-site visits for growing businesses.
- Priority email & phone support
- 4-hour response time
- Weekly reports
- Remote & on-site assistance
- Quarterly review
Premium
Full-service premium support for businesses that require maximum uptime and dedicated attention.
- 24/7 dedicated support
- 1-hour response time
- Real-time monitoring
- Unlimited on-site visits
- Dedicated account manager
- Monthly strategic review